Our Product Exchange Policy
Our product exchange policy is designed to provide customers with complete security regarding the products purchased from our store.
All of our products are covered by a warranty against manufacturing defects.
We also offer exchanges for products that are delivered different from what was originally ordered by the customer.
If you receive one of our products with a manufacturing defect or different from what you ordered, please follow the steps below to request an exchange:
If more than 7 business days have passed and the product presents any defect or flaw, please contact us by providing your CPF (Brazilian tax ID), order number, the product to be returned, and a description of the defect.
Once we receive your email, your request will be forwarded to our Quality Department for verification. Authorization from this department is required for any potential exchange. After the analysis is completed, we will contact you with the outcome and inform you whether an exchange will be necessary.
The deadline to request an exchange for this reason is 90 days after receiving the product.
Attention: Exchanges or refunds will not be processed after this period.
Your claim will be reviewed within a maximum of 7 business days, and once the issue is confirmed, we will contact you via email. You may then choose one of the following options:
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Receive a full refund of the amount paid
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Receive a new product identical to the one ordered
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Receive a product of similar value
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Receive a coupon for the product value to be used on future purchases
According to the Brazilian Consumer Protection Code (CDC), requests to cancel online purchases must be made within 7 business days (calendar days) from the date the product is received.
For credit card refunds, our Finance Department has up to 7 business days to process the request with the credit card operator. The time limit for the refunded amount to appear on your credit card statement may take up to 120 days, depending on the card issuer and billing cycle.
If a refund is required, it will be made via bank transfer to a checking account within a maximum of 10 business days after quality analysis approval. Refunds can only be issued to an account under the same CPF used to place the order on our website.
Products returned without prior notice, outside the established deadline, with missing or mismatched items, or without labels or invoice, will be returned to the customer.
The same applies to exchanges rejected after analysis by our Quality Department. These products will be returned to the customer via cash-on-delivery Sedex, and the shipping cost must be paid by the customer.
Attention: Click Bolt is not responsible for return shipping costs related to refunds, chargebacks, or exchanges for other products. These expenses are the sole responsibility of the customer.
